Privacy Policy

1. Information we collect

We collect the information you give us at checkout and a limited amount of technical information about your visit.

• Contact details: name, phone number and email address
• Delivery details: address, city, province and postal code
• Order history and any notes you add to an order

We also record:

• Phone verification records used to confirm Cash on Delivery orders
• Basic device and browser information

2. How we use your information

Your information is used to run the store and fulfil your order.

• Processing, packing and delivering orders
• Calling you to confirm an order before dispatch
• Responding to support enquiries

We do not sell your personal information.

3. Sharing with third parties

We share the minimum necessary with the services that help us operate.

• Courier partners, to deliver your order
• SMS and email providers, to send verification codes and confirmations
• Our hosting and database provider, to store order records

4. Data retention

Order records are kept for as long as we need them for accounting, warranty and legal purposes.

Phone verification codes are short lived and are discarded once used or expired.

5. Your rights

You can ask us to access, correct or delete the personal information we hold about you.

• Email: hello@three9x.com
• Response time: within 3 working days

Some records must be retained where the law requires it, for example tax and accounting records.

6. Contact

Questions about this policy can be sent to our support team.

• Email: hello@three9x.com