Return, Replacement and Warranty Policy

1. Seven day replacement guarantee

We offer a replacement guarantee for seven days from the date of delivery where:

• The product is defective, damaged, or not functioning properly
• The product received is incorrect, being the wrong model or variant

To request a replacement:

• Contact our support team within seven days of delivery
• Provide clear video or photo evidence of the issue
• Return the product with its original packaging, accessories and invoice

Once approved, a replacement unit is shipped at no additional cost. Return shipping is paid by Three9x where the product is faulty or incorrect.

2. No change of mind returns

We maintain a strict policy on returns:

• We do not accept returns or exchanges for change of mind, dislike, or personal preference
• Products that are used, physically damaged, or missing original packaging are not eligible for replacement

3. Limited refund policy

Three9x follows a replacement first policy. Refunds are issued only where:

• A replacement product is not available
• The same issue persists after one replacement attempt

Orders are paid by Cash on Delivery, so approved refunds are issued by bank transfer. We will ask you for the account title, account number and bank name. Refunds are processed within 7 to 10 working days of approval.

4. Product warranty

Three9x AI Glasses carry a limited warranty of 1 year from delivery, covering manufacturing defects only.

The warranty covers:

• Internal hardware malfunctions
• Manufacturing faults affecting performance

The warranty does not cover:

• Physical Damage Including Misuse and Submerged In water.
• Normal wear and tear
• Unauthorised repairs or modifications

To make a claim, provide proof of purchase and a video explaining the issue. Our team will guide you through the process.

5. Important conditions

• Please record an unboxing video. It is required as evidence for any claim of damage or missing items
• Claims without adequate evidence may not be accepted
• Three9x reserves the right to decline any request that does not meet the criteria set out above

Nothing in this policy limits any rights you have under applicable consumer protection law in Pakistan.

6. Contact and support

For any return, replacement or warranty enquiry, contact our support team.

• Email: hello@three9x.com
• Response time: within 3 working days